Customer deduting GST from our invoices

Hi all, 

Recently, we have came across that one customer (one of the leading stores in Canada) is actually not paying us the GST when they pay a lump sum on a few of our invoices. I went to the vendor’s portal and checking about the details... only then that I realize that they deducted all the GST form the invoices we sent to them and only paid us the price before GST. 

Can anybody show me how am I going to post this into SAGE as all the invoices we sent had GST included. For example: we sent $200 worth of product with $10 GST but this customer only paid us $200.

Thanm you in advance for any opinion or suggestion! 

Parents
  • 0

    What did your customer say the reason was for short paying?  Did they feel you shouldn't be charging GST?  Or are they just taking a discount roughly 5%?

  • 0 in reply to Richard S. Ridings

    I am not sure. I just saw it yesterday when I logged to the vendor’s portal. I am going to call their AR and ask on Monday. 

    My question is do you guys have the similar experience with the big leading stores in Canada? That must be a reason why they deducted the GST. 

    Also, we’ve issued the invoices. They only thing that’s left to do is to go into Sage and “create receipt” for this particular customer. But using my previous example, the invoiced amount was $210 with GST. They only sent $200 into our bank account, what am I going to do with that shortage of $10? Kindly advise, thanks 

Reply
  • 0 in reply to Richard S. Ridings

    I am not sure. I just saw it yesterday when I logged to the vendor’s portal. I am going to call their AR and ask on Monday. 

    My question is do you guys have the similar experience with the big leading stores in Canada? That must be a reason why they deducted the GST. 

    Also, we’ve issued the invoices. They only thing that’s left to do is to go into Sage and “create receipt” for this particular customer. But using my previous example, the invoiced amount was $210 with GST. They only sent $200 into our bank account, what am I going to do with that shortage of $10? Kindly advise, thanks 

Children