Customer deduting GST from our invoices

Hi all, 

Recently, we have came across that one customer (one of the leading stores in Canada) is actually not paying us the GST when they pay a lump sum on a few of our invoices. I went to the vendor’s portal and checking about the details... only then that I realize that they deducted all the GST form the invoices we sent to them and only paid us the price before GST. 

Can anybody show me how am I going to post this into SAGE as all the invoices we sent had GST included. For example: we sent $200 worth of product with $10 GST but this customer only paid us $200.

Thanm you in advance for any opinion or suggestion! 

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  • 0 in reply to Richard S. Ridings

    I am not sure. I just saw it yesterday when I logged to the vendor’s portal. I am going to call their AR and ask on Monday. 

    My question is do you guys have the similar experience with the big leading stores in Canada? That must be a reason why they deducted the GST. 

    Also, we’ve issued the invoices. They only thing that’s left to do is to go into Sage and “create receipt” for this particular customer. But using my previous example, the invoiced amount was $210 with GST. They only sent $200 into our bank account, what am I going to do with that shortage of $10? Kindly advise, thanks 

  • 0 in reply to Tipsy5

    sorry, I meant call their AP. 

  • 0 in reply to Tipsy5

    I would wait until you find out why they are not paying the GST and if they will pay it, before getting into a long explanation of how to handle a situation that may not apply.

  • 0 in reply to Tipsy5

    The reason I asked why they deducted the amount is because you asked what to do.  Without knowing why, you can't determine if you should post a discount or include GST in the deduction of revenue because they may feel you had billed too much to begin with.

    Tipsy5 said:
    My question is do you guys have the similar experience with the big leading stores in Canada? That must be a reason why they deducted the GST.

    What must be a reason?

    From what I have heard, the "big leading stores" will do what they want with the smaller vendors.  I don't have any direct experience with any.  Maybe someone else does.