system freezes, dual monitors

Question

2018 January 
 system freeze, only work around is to disconnect / disable dual monitor. 
 has anyone found a fix?

NCMT · Accepted Answer

The only thing that ever worked for me was to end sage in the task manager or unplug the dual monitor. I decided to play with this again yesterday and opened three completely different reports. two were in lala land and one opened properly but froze sage (not even able to minimize to access desktop) when I selected "modify". I called support at 1:30, received a call back at 3:37pm, my call was escalated and I received a call back at 4:07pm, and the issue was resolved within ten minutes. Here is the condensed version (as is mentioned in the reply above) https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=10558&sliceId=1&cmd=&micrositeID=MS_Agent&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

FormerMember · Answer

The fix is actually pretty easy. You need to make your left most monitor your primary monitor.
I found this out when i rearranged my monitors and the program started crashing. I resorted my monitors to flow correctly but did not reassign the primary monitor. As soon as I reassigned my left most monitor to be the primary all my problems went away. I can use all 3 monitors without it crashing again.

Sage 50 Canada

system freezes, dual monitors

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