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FormerMember

Using Sage 50 with a VPN

SUGGESTED
Posted By FormerMember

I am using Sage 50 2018  Canadian Edition on a single computer with the database saved on the same computer.

My problem happens when I am connected to the internet through a VPN for my wireless internet.

When I am connected through the VPN to the internet I cannot open Sage 50 - even the sample data. I can start the program normally and sign in normally with password etc. and then the screen flashes a few times as if it is going to open the program and nothing ever opens. Connection Manager is running and connected.

If I disconnect from the VPN I can open the program normally like it should open. I have Sage installed on 2 computers both with the data saved on the same computer and both have the same problems.

I can connect normally by disabling the VPN but it would be nice to not have to disable the VPN if anyone knows how to get around this problem.

  • FormerMember
    0 FormerMember

    I have the exact same problem using Sage50 with Avast SecuLine VPN.

  • 0 in reply to FormerMember

    Sage50 is not supported over a VPN connection. Refer to KB "Can Sage 50 run on a virtual private network? (48753). While it may work marginally, you will risk corrupting your company data by doing so. 

  • 0
    SUGGESTED

    Hey ,

    Thanks for reaching out. Please review the below resources on:

    Options for working from home using Sage 50 CA

    We've put together a list of tips ranging from setting up your remote employees for success, setting up your remote workstations and software and the helpful cloud connected options available to Sage customers. Visit the post Working remotely for small business owners to read more.

    If you have questions about your options when it comes to file sharing on two different locations visit the link the Sage KB 14807 here for details. Please consult your IT technician or Network Administrator for remote access software recommendations that can help your business during this unprecedented time.

    Warm Regards,
    Erzsi

  • 0 in reply to Mark Hashiguchi

    Ray M and JRay notes show that they are trying to use the Sage 50 on one computer, not via VPN!

    I encountered a similar problem when using VPN, but with different outcomes on different VPNs. If I try to open the company file (which is on my C: drive using my Sage 50 CA edition that is also on my C: drive (in programs) I will not be able to open it if I have the Cyberghost VPN active on my computer. Contrary to this, the Bitdefender VPN has no impact on my sage file. Most probably something in the settings or the way they are designed, the Cyberghost will block the database connection module to function as if it is stopped.

*Community Hub is the new name for Sage City