Partial outage for Sage Remote Data Access (formerly Sage Drive)

We are currently experiencing a partial outage with the Remote Data Access (formerly Sage Drive). For updates and the status of the outage, please visit our status page:  https://status.sage.com/ 


Nous vivons actuellement une panne partielle avec l'accès aux données à distance (anciennement Sage Drive). Pour les mises à jour et l'état de la panne, veuillez visiter notre page d'état de la page:  https://status.sage.com/

Parents
  • I think Sage needs to stop "Improving" what was allready a solid product. I have payroll due tomorrow, and now because of the upgrades and improvements, im not able to do anything because Sage either 1) hangs when opening a company, or 2) it says "sage 50 experienced a connection problem. Sage 50 needs to close this company file" and then offers me a bunch of garbledy-goop and asks to either Ignore, Retry or Abort. What the heck is going on? Is anyone else still having issues with this outage? 

    I would switch to QuickBooks, but id rather use an abacus.

    I'm speaking out of sheer frustration of course. Someone, PLEASE HELP! Is my file corrupted now? Or is it strictly a  server side issue that is not yet fixed?

Reply
  • I think Sage needs to stop "Improving" what was allready a solid product. I have payroll due tomorrow, and now because of the upgrades and improvements, im not able to do anything because Sage either 1) hangs when opening a company, or 2) it says "sage 50 experienced a connection problem. Sage 50 needs to close this company file" and then offers me a bunch of garbledy-goop and asks to either Ignore, Retry or Abort. What the heck is going on? Is anyone else still having issues with this outage? 

    I would switch to QuickBooks, but id rather use an abacus.

    I'm speaking out of sheer frustration of course. Someone, PLEASE HELP! Is my file corrupted now? Or is it strictly a  server side issue that is not yet fixed?

Children
  • I get same thing! talked to someone from sage. they said all off north america was down and they will be working through night if they have to to fix. Doesn't help me. Today was a complete waste of time and money

  • sage rep wasnt told why problem occurred. I asked if they were hacked said they didnt know. said to check sage status site every half hr for updates

  • It feels like were paying for an incomplete product. Will we be reimbursed for our time lost? Our clients don't care if sage is having issues, so why should we care if they are?

  • if you can please send me an email to [email protected] and provide me with your account ID and the best number to contact you, we can make sure that we have someone reach out to you tomorrow to make sure that your payroll is run. Please be assured that we are still working on resolving this issue.

  • Kathleen, its frustrating. I can understand the sheer complexity of the software, and I can only imagine the feeling at Sage when it goes down. But unfortunately, for someone of us, its our lively hood. We have clients who rely on us to do the bookkeeping, and when something like this happens (as it did back in July) it puts a lot of us out of work, and behind on our own bills. So, forgive me for lashing out, sometimes people just need a venue to vent. I trust things will be working for tomorrow morning. In the case it doesn't, ill my best to explain to my customer that the service is down, and has been down, and hope to god I don't feel their wrath.

    I will send you an email, just incase we have to do it that way.

    Thank you Kathleen,

    Ryan