Sage 50—Canadian Edition: Now is a great time to reach support! / Sage 50—Édition canadienne: C’est le moment idéal pour contacter le soutien technique!

In our current situation, which finds many of our customers are working in a limited capacity, the wait times to speak to an analyst via Chat or phone are as low as they have been in a long time. If you have an ongoing issue to address or lingering question on how to best use your Sage 50 program, now is the time to contact us!

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Dans notre situation actuelle, beaucoup de nos clients travaillent dans une capacité limitée et les temps d'attente pour parler à un analyste par clavardage ou par téléphone sont aussi bas qu'ils l'ont été depuis longtemps. Si vous avez un problème à résoudre ou une question persistante sur la meilleure façon d'utiliser votre programme Sage 50, c’est le moment idéal pour nous contacter!

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  • I have a problem with Sage 50 that I can't believe you can't correct. In Payables, when I pay one of my suppliers using a credit card...I can't print a copy of that payment. When I try to print it a message appears saying that you can't print credit card payments. I have complained about this for years now and Sage just says it isn't an important issue. They don't seem to realize that a lot of small businesses pay their suppliers using Visa or MC. I sometimes wonder if Sage understands how small businesses in Canada are run!!!

  • Hi @doug, thanks for reaching out. In the future, see the top left area of the Sage 50 CA General Discussion Forum to select a +New discussion topic.

    Sage 50 CA does have a software limitation with printing payments to vendors. See KB 12272 here for workaround details. Unfortunately, workaround 1 (involving a screenshot) is still your best option. Since payments will generate the message:


    I've forwarded your comments onto a Senior Analyst of the Sage 50 CA support team who will check in with our R&D team about this feature's enhancement status. Will update with any news.

    Warm Regards, 
    Erzsi

Reply
  • Hi @doug, thanks for reaching out. In the future, see the top left area of the Sage 50 CA General Discussion Forum to select a +New discussion topic.

    Sage 50 CA does have a software limitation with printing payments to vendors. See KB 12272 here for workaround details. Unfortunately, workaround 1 (involving a screenshot) is still your best option. Since payments will generate the message:


    I've forwarded your comments onto a Senior Analyst of the Sage 50 CA support team who will check in with our R&D team about this feature's enhancement status. Will update with any news.

    Warm Regards, 
    Erzsi

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