I am having issues with the new 2020.1 and don't understand the KB article at all - on hold for 2 hours and 46 minutes now and i need to access my sage - any suggestions?

Does anyone at Sage realize that people run payroll on Jan 1st and need the payroll updates?   This is the worst fiasco I've seen from Sage.....   Luckily we dated all our cheques Dec 31st but I'm stuck not being able to access other information I need while I wait....... this is awful.

Tried the KB article as well - nothing worked.

Does anyone at Sage realize that people run payroll on Jan 1st and need the payroll updates?   This is the worst fiasco I've seen from Sage.....   Luckily we dated all our cheques Dec 31st but I'm stuck not being able to access other information I need while I wait....... this is awful.

Tried the KB article as well - nothing worked.

Hi ltulloch,

Updated resources are now available regarding the Sage 50 CA 2020.1 conversion of data update issue.

This post  http://1sa.ge/DUPS30q5YyC leads you to this new video  https://youtu.be/tq3Nw3mO7Dc based on KB 102392

Apologies for the issues. I hope this helps.

Warm Regards,

Erzsi