• SAGE unable to retrieve service plan information

    My business recently installed the 2024 version of Sage. Everything seemed to be in working order, but when our book-keeper came by this week in order to process payroll, she found that she was unable to do so. On the homepage of the desktop version of…
  • Payroll Journal not Working on a Client File moved to my Office

    Using Accountant's Edition version 2021 I have never had this happen before. I set this file up a number of years ago (payroll was working then) then the client took it for about 4 or 5 years now I have it back but the payroll journals are not working…
  • Overpayment of source deduction

    I received a cheque from the MRQ for a reimbursement of $236.04 regarding deductions at source (Taxes, RRQ, FSS, RQAP) for the 2018 tax year. I guess I overpaid them. My fiscal year is June 1st to May 31st. How do I enter this in Simply Accounting?…
  • EFT Direct Deposit through Credit Union

    I'm working on setting up my EFT Direct Deposit through Sage, and my Credit Union bank. The bank has set me up with CAFT and a username and password combo to upload my payroll EFT file too, however, Sage does not let me create any EFT references. Do…
  • How to see hours worked in Job Site report after Payroll is submitted?

    I have the 50 Accounting CA version, that allows me access to Job Sites/Time Cards/etc. I recently learned about the Job Site feature; where you can allocate hours worked and materials purchased to a particular project that we have on the go. Currently…
  • Sage 50 vs Sage 50 with payroll

    HI I just started a home based business for bookkeeping my first client has the newest version of Sage 2017 with payroll - I have a student version Sage 2015 and I cannot open a back up of her files because it says the files are a newer version - If I…
  • payroll setting up

    I was trying to set up a new company's payroll. The message shows until the employees' payroll history details are finished, the payroll deduction wont be calculated automatically. There is no payroll history for the new company, what do I do now?/ …