Hello,

I am currently dealing with an overpayment which is by sense a duplicate payment where the first payment was short.

We got an EFT notification (confirmed deposited in out account) for 6,586.00 for an invoice worth 7,442.18. It is company policy to not give any sort of refund so i contacted customer and advise to please send a payment for the difference - 856.18. Since this went direct to out bank account i had no choice but to apply the short payment. After a few weeks i received another EFT notice worth 7,442.18 - they paid the whole thing instead of the remaining outstanding amount.

I am unable to post this payment because payment (7,442.18) can't be greater than outstanding amount (856.18). Customer doesn't have any other outstanding invoices and there is no upcoming deals so i need to prepare a credit memo for them to use towards the next deal.

In this situation how should i post the 2nd payment? because i need the entry on bank reconciliation.