reversed reciepts and now cant pay bills that say they are already paid, and cant unpay them either

SOLVED

as the title suggests I reversed a few reciepts and now the system is saying I have two paid invoices with journal entries but I cannot click the journals as all I get is " There is no data to report" so now I cant properly reconcile either of these bills or the other 15 bills that are lumped into the payments of these 2 bills. i need help but sage in its wisdom has 0 help. im this close to completely giving up on this whole system. 

Parents
  • 0

    Hi ,

    Those journal entries you are looking up are the receipt reversals and it will say "There is no data to report" because  the receipt was reversed and there is no more receipt data. If you need to pay the invoice again with a receipt, there will be receipt journal entries that do have actual data to report. Let me know if I understood your inquiry.

Reply
  • 0

    Hi ,

    Those journal entries you are looking up are the receipt reversals and it will say "There is no data to report" because  the receipt was reversed and there is no more receipt data. If you need to pay the invoice again with a receipt, there will be receipt journal entries that do have actual data to report. Let me know if I understood your inquiry.

Children
  • 0 in reply to DeneshS

    thats my problem there is no more receipt data however my 3700 unpaid invoice is showing that 1300 of it has been paid, I go to the journal where is shows the payment is stored so I can remove the payment and it shows "There is no data to report" now this is stopping me from entering a payment of over $45,000 and making all my numbers off. 

  • 0 in reply to Carl Torgirmson
    SUGGESTED

    Once you reverse something, there will not be any data to report. It sounds like you may need to do a manual reversal of something and do a reposting. Rather than you posting the transaction history in this forum and for privacy reasons, I think it would be best to call Customer Support at 1 888 522 2722, so we can look at the audit tracking and come up with a solution.