Sage 50 2020.2 update

Question

I have installed the update and now all of my data files are corrupt. Subsequently I cannot even load the programme. I am at a complete loss as to how to recover from the catastrophe.

Erzsi_I · Answer

Hi Tandin Phurba , Here's some: 
 Top Getting Started Tips for Remote Access (formerly Sage Drive) users: 
 If you have Sage Drive and are having trouble launching your database, see KB105575 - "Error: "Unable to open company file" when attempting to convert Sage Drive files to 2020.2" with instructions. As part of the 2020.2 release, customers who use Sage Drive are required to go through cloud on-boarding as the function is transitioned to the new Remote Access. Please ensure there are NO special characters (/, //, = etc) in the company file name or else this will trigger an error. Please edit out any of those special characters from the company name and try the cloud on-boarding process again. 
 Note that converting your Sage 50 CA data requires you to be in single user mode , sysadmin (is the default user*). The software would have required a password be set for the sysadmin user. If this is unknown, a password override request can be asked of the support team. KB10362 "What can I do if I forget or lose my password?" here provides you with additional details. You can contact Technical Support at 1-888-522-2722 to request a password override which is a chargeable service if you're not on an active Sage Business Care plan. 
 Anti-virus tip: 
 Any Norton Anti-virus user should also see KB10554 "Sage 50 2020.2 crashes with no error message after I select a company file and try to open it" . 
 More tips: 
 Let's re-visit our previous post, called Part 1 of 2: Sage 50 CA Data Conversion Tips , where we shared some top tips for users with data conversion issues. 
 
 Check whether the sample company opens and is successful through the conversion. The 2020 sample data is located at C:\Users\Public\Documents\Simply Accounting\2020\Samdata 
 If step 1 works out, your company data should also open. Alternate scenarios include: 
 If your company file doesn't open, then you have a data issue. 
 Note that both data location and Windows permissions may be a factor. The Windows operating system is usually installed to the C:// drive , your data should also be located here for full permissions to take effect. 
 Sage Drive users should also un-select the automatic backup option on the Upgrade Company screen.

If your company data fails at the end of the conversion process, then you have a conversion issue for which it's best to try an alternate backup copy or call Sage Support at 1-888-522-2722 for assistance.

Tip: call in as early as possible during peak season and or consider creating an online support ticket by going 
 Customer Portal (partners need to access Partner Portal ).

Creating a support ticket number will give you a number to enter in the phone system, as well as, a way to pre-fill details. See How do I create and view a Support Ticket via the Sage Customer Portal? 
 Note that the phone system will not let you wait on hold and only asks if you'd like a callback once.

Here's are some resources for working with your data:

Backups

EN

FR

Check the integrity of company data

70041

260-30295

How do I create a backup?

10390

260-1007164

How to restore from a backup?

10087 
 38081

260-19835

Hope this helps! Erzsi

Sage 50 Canada

Sage 50 2020.2 update

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