I have installed the update and now all of my data files are corrupt. Subsequently I cannot even load the programme. I am at a complete loss as to how to recover from the catastrophe.
I have installed the update and now all of my data files are corrupt. Subsequently I cannot even load the programme. I am at a complete loss as to how to recover from the catastrophe.
Hi ,
Thanks for reaching out. This sounds serious, believe I found your account with the email tied to your profile and have escalated
Support Ticket (800xxxx806). I've asked Sage 50 CA management to reach out. Gave them the phone number ending 780-xxx-x520.
Will update you with any news.
Warm Regards,
Erzsi
Hi ,
Thanks for reaching out. This sounds serious, believe I found your account with the email tied to your profile and have escalated
Support Ticket (800xxxx806). I've asked Sage 50 CA management to reach out. Gave them the phone number ending 780-xxx-x520.
Will update you with any news.
Warm Regards,
Erzsi
I am facing the same problem, could you please help.
Hi Tandin Phurba,
Here's some:
If you have Sage Drive and are having trouble launching your database, see KB105575 - "Error: "Unable to open company file" when attempting to convert Sage Drive files to 2020.2" with instructions. As part of the 2020.2 release, customers who use Sage Drive are required to go through cloud on-boarding as the function is transitioned to the new Remote Access. Please ensure there are NO special characters (/, //, = etc) in the company file name or else this will trigger an error. Please edit out any of those special characters from the company name and try the cloud on-boarding process again.
Note that converting your Sage 50 CA data requires you to be in single user mode, sysadmin (is the default user*). The software would have required a password be set for the sysadmin user. If this is unknown, a password override request can be asked of the support team. KB10362 "What can I do if I forget or lose my password?" here provides you with additional details. You can contact Technical Support at 1-888-522-2722 to request a password override which is a chargeable service if you're not on an active Sage Business Care plan.
Any Norton Anti-virus user should also see KB10554 "Sage 50 2020.2 crashes with no error message after I select a company file and try to open it" .
Let's re-visit our previous post, called Part 1 of 2: Sage 50 CA Data Conversion Tips , where we shared some top tips for users with data conversion issues.
Here's are some resources for working with your data:
Backups |
EN |
FR |
Check the integrity of company data |
||
How do I create a backup? |
||
How to restore from a backup? |
Hope this helps!
Erzsi
*Community Hub is the new name for Sage City