I have a customer who paid a deposit for an event that is now cancelled. We enter our deposits directly through the receipts journal and don't create an invoice for them. I know I have to manually write a cheque for the refund but how do I go about logging the refund in the system. Our deposits go directly to our Accounts Receivable which I cannot use within the steps Sage gives for processing a refund.
Does anyone know how I should go about recording the refund?
Hi Melissa,
I see that this post is from a couple of months ago, but you didn't state if you got your answer. Also, this question has been posted a few times in the last couple of years, but I can't find where any posts that have an answer.
Refunding a deposit is very easy. Here's the screen of where you took the deposit in the Receipts module:
Now, in the Receipts module, select the company, select Cheque (assuming that's how you're refunding them) and make sure the correct bank is selected. Enter your cheque number that you're using to refund in the Cheque field. Then, click in the Amount Received field next to your deposit and it will automatically pre-populate the amount of the deposit. Press Tab and it will show as a negative:
Press Process and it will record the refund. As far as I know, there is no way to get it to print a cheque; you will have to manually write one for the customer. Just to confirm, we can see that the deposit and refund show up when we go to reconcile our bank account:
Hope this helps!
Cheers,
Andrew
@AndrewS I am only now seeing your reply. Thanks so much 
Yes, it does help!
