Hi there,
I have a client that operates a few divisions under different names and we have multiple projects with them. We received a payment from one of the divisions that also included payment for an invoice from a separate division.
Eg Company ABC made a payment that included payment for one of their own invoices and also payment for an invoice for Company EFG.
The result in Sage 50 was that when I applied the payment, the invoice for Company EFG automatically changed to Company ABC. Now Company EFG has a credit note in the amount of the original invoice. When I look up the original invoice # it now shows that it was issued to Company ABC.
Company EFG's invoice (now appearing as Company ABC) correctly shows that it is paid when I open it. When I try to follow the procedures in the knowledge base I run into problems because I can not access the Credit Note transaction anywhere, it doesn't show up in the Receipts window. It only shows up when I do a statement or run an aged detail report. When I click on the credit note in the aged detail report it gives me a message saying that there is "no data to report".
Action I have taken:
I reversed the original payment received from Company ABC. However the Credit Note for Company EFG still exists.
Question:
How do I remove/reverse/delete the credit note without it impacting my annual or project revenue?
Thanks,
Bridget