Customer Receipt Type Default Settings

With the installation of 2017, customer records now auto default a payment type and I find this to be a problem.  This is a problem because the user cannot set this default to what is most common to their business.  It is a shame that there is no global default setting for the user to choose.  For a fix, a "push pin" to hold the selected payment type throughout the customer receipt processing function would help a lot.  I find it very frustrating to have change the payment type with almost every customer invoice/receipt process as the alternative to change each customer record would be a huge undertaking.

Please add a push pin for customer receipt payment type.

  • Hey everyone,

    Sorry for the delay in replying, but I was working thru best way to resolve the issue and then determining when we can deliver on the solution.

    We will keep the default payment method for vendors and customers as this is needed for some customers in the way they use the product in their business. We will be adding a Push Pin to keep the currently selected payment method and ignore the default payment method in the vendor/customer record. This will allow for the easy entry of vendor purchases from a credit card statement and other similar work flows.

    Thank you for providing the feedback in this forum and bringing this issue to our attention. Getting feedback from everyone helped us identify the issue and prioritize this for our upcoming December release.

    Regards,
    Alistair Ellis
    Product Manager, Sage