What Sage 50 CA version update do I have installed?

As you will see below, it can be tricky  to uncover which patch of an update you are on with regards to the hotfix and re-release of version 2020.1. The first place to check for clues, is directly in Sage 50 CA's Help menu. Go to About Sage 50 CA, clicking on Support Info… will give you details about payroll taxes and version and the date of install stamp for the software Sage 50Accounting.exe (executable file).

KB 63135 tells us that Sage 50 has no feature to show when a Sage 50 update was installed (this is specific to hotfixes or re-released product updates). The KB suggests looking at your Windows Restore points, however, we only found a date stamp, also not everyone has restore points turned on.

So if you're still unsure which update's been installed, the Add or Remove programs list will give you the install date of Sage 50 Accounting Version 2020 and the version number.  In our case, we installed Sage 50 version 2020.0 on January 8, 2020 and then we installed the new (as of Jan 6th) 2020.1 update right after.

Lastly, the Window's Event Viewer is Windows specific and won't list any updates done to Sage 50 CA. You will however, see details about errors. 

Coming soon

Stay tuned for an upcoming post on data conversion with the latest 2020.1 version of Sage 50 CA. Our top

IMPORTANT NOTE so far is to: Ensure that during Sage 50 software full version install that the option for Yes, I want my Windows Firewall automatically configured to work with Sage 50, is checked. Otherwise, see below for advanced steps and instructions.


If you're still having issues, some options to try include:

  • Re-installing Sage 50 CA version 2020 using the download in KB 100797 (see 260-1009020  for FR) released Jan 6, 2020
    • Need to re-install onto a clean system? Advanced Windows Registry clean up steps are available on KB 10407  (article 260-30260 in French)
    • KB 100797 has the full version download for Sage 50 CA and KB 102293 contains the download for the 2020.1 update only*.
  • Setting Inbound Firewall Rules for MySQL on the File server, see KB 87721 for steps.
    • @Dmaster found that for server-only installs the following rules need to be added to the Windows Firewall manually:
      • C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.27\mysql\mysqld.exe
      • C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.27\mysql\mysqladmin.exe
      • C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.27\mysql\mysql.exe
      • C:\Program Files (x86)\winsim\ConnectionManager\MySqlBinary\5.7.27\mysql\mysqldump.exe
    • Version 2020.1 uses the new MySQL 5.7.27, also see KB 10080 for which processes and ports to allow through your firewall to ensure that Sage 50-Canadian Edition will operate correctly.
    • Related to third party installations that may be blocking MySQL also review the steps on KB 86048.


Lisez ce blog en français

Thanks for reading!

For more resources visit: Sage Product Support Resources for help with products in North America