Top 12 QnA for Sage 50 CA during peak season 2020

3 minute read time.

It's been a very busy year end for most of you. Have you submitted T4s for your employees?

Here's the top 12 requested Sage Knowledgebase artices for the past 3 months that made up peak season 2019/2020.

Please see this blog for a list of useful articles on Sage 50's Common Questions.

Rank	Question / Issue	EN KB Link	FR KB Link	Tips
1	Unable to open company after 2020.1 update	102392	260-1009048	Also review these blogs on the subject: Part 1 of 2: Sage 50 CA Data Conversion Tips Part 2 of 2: Sage 50 CA Data Conversion Tips
2	How to restore from a backup	10087	260-19835	This blog walks you through how to restore your Sage 50 backup file
3	Error: "Cannot open company file. A required data file is missing" when opening a data file or restoring from backup	12444 11122	260-1005954 260-1006063
4	How to share company file to a User/ Accountant on Sage Drive?	63063	260-1007297	Sauvegardes Automatiques & des Conseils pour Travailler avec Sage Drive
5	How to customize forms to modify text, data, images or add a company logo	10084	260-21945
6	Error: "Unable to open company file"	28079	260-1005954 260-1006063
7	How do I reset the bank reconciliation?	10073	20467	Bookmark this very handy resource on Simplifying the Bank Reconciliation Process
8	What is Sage Drive?	62482	260-1007285	Check these blogs out: Sage Drive 101: Top 3 tips & tricks for Success! Automatic Backups & Tips for Working with Sage Drive
9	How to activate Sage 50 CA	11852	260-1000182	Access the Sage Customer Portal and Register then Activate Sage 50CA! See this blog.
10	How do I convert data files from old versions of Simply Accounting and Sage 50 2013 to the latest version of Sage 50 ?	68836	17563
11	"Bad key file" when opening Sage 50 Data File	98686	260-1007322 260-30260
12	Sage 50 EFT Direct (Electronic Fund Transfer) integration setup	76554	SageCity Link

Customer Portal & Knowledgebase

You may also browse the Knowledgebase on the Customer Portal or Partner Portal (if you’re a SAN). Afterwards visit the -> Knowledgebase. Next to the KB the newest awesome resource we have is the YEAR-END Center! Watch our Year-End Center video overview (2:45 minutes)