Sage 50 CA Common Questions (EN & FR Article Links)

You have questions and we have loads of resources with answers organized for you!  Be sure to check out the  YEAR-END CENTER which also has Resources on:

  • Installation
  • Payroll
  • Product & Tax Updates
  • Reports & Forms
  • Year End CheckLists

We've compiled a list below as well, of common questions with resource links in English and French to make things easy. 

If you'd like to do your own search, visit our resources at:

The Knowledgebase (EN / FR), Sage City and or Sage University.

Last updated: 12/26/2019, if you have any KB suggestions for topics missing please leave a comment below :)

View this blog in French

Question

ENGLISH Link

FRENCH 

Link

Download/ Install/ Update

 

 

Top 4 Tips for getting help from Sage

Sage City Blog

 

Product Comparison and Features Chart

73213

 

How to setup Sage 50cloud

SageCity Blog

SageCity Blog

Top 3 items to do when setting up a new company file

Sage City Blog

Sage City Blog

What's new with Sage 50cloud?

SageCity Blog

SageCity Blog

AI and the future of the accounting profession for Sage users

Sage City Blog

Sage City Blog

Obsolescence Policy

29963

260-1007206

System Requirements

101010 (2020)

 

260-1009044 (v2020)

Sage 50 on Mac: Does it work?

Sage City blog
12711

Sage City blog

Two identical icons on the desktop

17668

260-1007052

Where can I get the serial number and activation key for Sage 50

14257

260-1005388

How to Register Sage 50?

29962

260-31596

How to Activate Sage 50?

29962

260-1000182

How to install/download Sage 50 full product?

47873

260-1002608

What download do I need for the update?

74018

 

 

How do I setup multi-user mode

10121

22368

Update Connection Manager on Server

61008

260-1002609

Download:

 Version 2020

100797 (FULL product download)

102293 (2020.1 update only*)


 

260-1009042 (Téléchargement complet du produit)
 

Version 2019

93404 (FULL  product download)

94858 (2019.3 update only)

260-1009020 (Téléchargement complet du produit)
260-1009035 (2019.3 mise à jour seulement)

Version 2015.3  (for converting files older than 2014*)

 

65267

 

68836

260-1007278

How to download Sage 50 update only?

11923

29014 (2016.4 & 2017.2)

260-1000485

Product & Payroll Updates Troubleshooting

19121

 

260-1007274

How to install the Sage 50 connection Manager on the Server?

10101

260-1002609

Moving install to a new machine

18188

 260-1007247

Student Version ( versions: 2019.0 2018 2017.0 2016.2 2015.0)

82327

Registration / downloads access

260-31498

Enregistrement / accès aux téléchargements

Backups

 

 

How do I create a backup?

10390

 260-1007164

How to restore from a backup?

10087

 260-19835

The backup option is not available, option is greyed out

14425

 260-1007110

How to create an accountant's copy?

15329

260-25380

How to restore from a revised Accountant's copy

13367

260-1007083

Year End / New Year Creation / Taxes

 

 

The YEAR-END CENTER

Sage50CA-EN

Sage50CA-FR

How do I setup credit cards for sales or purchases as payment type?

10324

 21302 

How to setup a credit line bank account?

18336

 

Setting up a new company

10410

 260-1007257

Working in 2 years at once

 

260-23240

What is the year end process? The Year End Center

 70536

 Ctr de fin d'année

260-1007119

How to advance fiscal or calendar year?

 10323

 260-20157

How to post to the previous fiscal year?

 10125

 260-23240

My fiscal year (or calendar year) has advanced too far

10506

260-1007192

How to create sales taxes

10228

260-1000492

Non-Profit Sales Tax Setup

  11100

260-21350

How to create a consolidated company?

13419

 

Record of Employment

 

 

How to print an ROE and or how to adjust it

12437

260-1008032

How to create an ROE and submit using ROE Web

 

260-1007007

Terminating an employee

42339

 

Adjusting ROEs

12437

 

Payroll

 

 

How to set up the payroll module

10771

260-31521

How do I create a new payroll income or deduction?

10127

 

How to setup Payroll entitlement

13501

260-1003465

How to setup Payroll remittance

10295

 

How to use the online CRA or Revenue Quebec payroll calculators

Sage City Blog

Sage City Blog

Auto-Tax Calculations not working

10596

260-1007195

First Payroll of new year includes week from previous year

 54575

 

Processing payroll for the new year before closing the old year

23132

 

How to enter payroll taxes manually

12259

 260-1008005 

How to create a new employee record?

20532

 

Automatic Calculations are Incorrect

10611

260-1005363

How to manually process payroll using General Journal?

75317

 

EI or QPIP Insurable Earnings and/or CPP pensionable earnings are not equal to Gross Earnings

10956

260-1007250

Reversing / Fixing posted pay checks

72603

75813 (beanstream)

260-1007136

How to update employee personal tax credits claims amounts?

12266

20164

2019 Basic Claim amounts

94871 (2019)

88075 (2018)

 

How to adjust the vacation YTD amount

12726

25719

 260-1006243

How to print RL1s?

 

 260-1003923

Filing T4's and RL1's electronically

 10336

 260-31425

How to print T4s on plain paper

 26357

Video: 36177

 260-1007289

How to print T4 Slips & Summary 

 10395

 260-25755

T4 Error: "…invalid employee"

10749

260-1007249

What is the PIER report?

 10401

 260-25752

How to create a new payroll benefit / bonus

10394 / 10593

260-1007175

260-1007290

How do I efile T5018?

34246

 

How to do a payroll remittance

11324

260-1000431

How to configure CSST / RPAC/ RVER

16829

260-31136
260-1007229

T4 Summary gross pay doesn't match with employee detail report

57756

 

Common Errors

 

 

Error: "Bad key file" or 0x80040702 "Failed to load dll need to re-install Sage 50

10405

10407

260-30260

Missing mfc120.dll or mfc140.dll

 68645

260-1007332

Cannot open company file

 12444
11122

260-1005954
260-1006063

 Connection Manager is missing / not installed message

 10391

 260-1007094

Another User is logged on

62004

 260-24333

Error: "Backup failed"

34822

 

Error: "The Connection Manager could not start the database engine. …". After installing a new version

16375

 260-1005304

Error: "Sage 50 cannot open the database because the database engine reported an error" when trying to open my Sage 50 file

21704

 260-1005137

Error: "Sage 50 Accounting 20** [00**-rel\201*.*]

15320

 

Error: "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing"

80309

260-1008015

Blacked out text

13839

 

 

Error: "An error has occurred while moving current year to last year…"

10234

260-25759

Error: "Data inconsistencies have been detected"

10222

260-17558

Sage Drive

 

 

What is Sage Drive?

62482

260-1007285

How to setup Sage Drive

68056

260-1007291

Automatic Backups & Tips for Working with Sage Drive

SageCity blog

SageCity blog FR

How to use Sage Drive

(Video)

 

Unlock Sage Drive by Forgot Password

62090

 260-1008004

User roles in Sage Drive

60841

260-1007298

How do I open a Sage Drive shared company?

69833

260-1007297  

How many companies can you share through Sage Drive?

61221

 

Sage Drive and multi user file sharing

61234

260-1007279

Sharing a Sage Drive Company to User/Accountant

63063

260-1007297

Sage Drive Management Center Explained

(Video)

 

Stop sharing my Sage Drive company

63076

72855 (US)

  260-1007299

Sage Drive journal entries / transaction history different from originating upload computer vs partner shared computer 

67253

 

Error: "We're sorry, something has gone wrong

61538

 

Options for sharing database files

14807

260-1006988

Sage Accounting (cloud software)

 

 

How to setup Sage Accounting connection in Sage 50 Canada

66368

 

Integrating Sage 50 2017.1 with Sage Accounting Canada

80931

 

How to activate Sage Accounting with a Sage 50cloud Activation Code

70976

Sage One et Sage 50C

Setup and Download the Sage Accounting app!

SageCity blog

SageCity blog

How to link Sage Accounting to Sage 50

80315

26863

260-1008016

Sage 50 2017.1 crashes when connecting to Sage Accounting

80310

 

Office 365 (optional add-on*)

 

 

Common questions for Office 365 & Sage 50cloud Integration

SageCity blog

SageCity blog

How to link Sage 50cloud with Office 365

81270
Sage City Blog

260-1008027
Sage City Blog

What's new with Sage 50cloud & O365?

Sage City blog

SageCity blog

Sage Dashboard Setup - Get better metrics

Sage City blog

Sage City blog

How to setup Payments in Outlook new to release 2019.0

Sage City blog

Sage City blog

Working with Sage 50

 

 

Slow performance "Not Responding"

10793

260-1005077

How to manually reverse a payment? NSF pmt etc

10617

 

How to record and refund customer overpayment

16008

260-1007292

How to replace a vendor's cheque that has been lost

46478

 260-1006292

How to adjust a sales invoice?

 13592

 

Remove Vendor Credit Note or Prepayment

 75662

 260-10000062

How do I setup projects?

13178

 

Allocating to Projects in Payables, Receivables and Payroll

10781

  260-1000567

How to allocate a project to a quote or order

27206

 

I cannot allocate to a project in a Payroll Cheque Run

34013

 

Why can't I allocate transactions to projects?

11673

 

How to enter a budget per project with accounts?

31801

260-1000566

Multi-currency: Foreign currency bank account

10623

 21038

How to exit history mode?

12127

260-1007161

Bank Reconciliation

 

 

How to setup the bank reconciliation for the first time or after the bank reconciliation has been reset?

10310

23595

Simplifying the Bank Reconciliation Process

SageCity blog

SageCity blog

Modifying closed bank reconciliations

23449

 

Discrepancy and/or an unresolved amount

10237

10400

260-1006867  
19813

260-1007325

"No account has been selected" when trying to post my bank reconciliation

11318

260-1006936

Reset the bank reconciliation

10073

20467

Bank reconciliation is missing

transactions

13203

 

Print the bank reconciliation

report

34354

 

Reconcile an account using Sage 50

43210

23595

Save a partially completed bank reconciliation in Sage 50

16655

 

Bank reconciliation has a discrepancy amount of a few pennies.

16409

20024

Chart of Accounts / Database

 

 

How can I create an account in the chart of accounts?

15436

 

Converting from old Sage 50 data to latest version

68836

17563 

Error: "Your accounts are not in logical order. The reason is: ... "

10117

 

Setting up your company Sage 50 data file

29934

 260-1007257

Deleting account, changing numbering or making accts inactive

14324

 

Customizing / Personalizing Forms

10084

260-21945

Finding and unlinking linked accounts

10354

260-1007165

Error: "Some essential linked accounts for this module are undefined." when I open the paycheque window.

14198

260-1006650

Inventory

 

 

How do I export and import Company records?

15158

25073

How to create an inventory item or service

F1 Help

260-1000469

How to enter an Inventory Adjustment

12805

260-19812

How to void or reverse an inventory adjustment?

15616

 

The Cost of Goods Sold Expense account is not showing the correct balance. Explanation of inventory variance.

10473

260-1005111

Export / Import of Files

 

 

Importing sales invoices and other transactions in .IMP format

41370

260-1007222

How to import/export list of accounts, clients, vendors, employees, stock or projects?

10124

10105

260-1007309
260-1000606

How to import/ export using a CSV file?

10128

260-23607

Import/Export Inventory

10124

 

How to connect to the MySQL Database using Microsoft Excel

61787

 

How to import time slip?

14116

260-1007222

Server / Network Setup

 

 

How to install the connection manager on the server?

10101

260-1002609

How to configure Sage 50 in a server environment?

10194

260-23292

How do I setup multi-user mode

10121

22368

Configuring a firewall

10385

10080

 21752

A network error has occurred

10303

 260-1007047

Email

 

 

How to send invoices by email?

11399

 260-1007172

"Email MAPI error” in Sage 50

10731

 260-1006019

Linking Gmail to Sage 50

77257

260-1008000

Email options is missing in Setup on 2016.3

77269

260-1007334

Sage 50cloud & MS Office 365 Integration

79135

 

Sage Intelligence Reporting

 

 

What reports does Sage 50 have to offer?

15107

 

How to install Intelligence Reporting (IR)?

16192

260-1006906

How to activate Sage 50 Intelligence Reporting

61707

 260-1006906

Download Sage IR v2020

100783 (v2020)

260-1009043 (v2020)

Sage Intelligence (O365) online version

Sage City blog

Sage City blog

View this blog in French

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Sage 50 Accounting—Canadian Edition

 

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Support:888-522-2722

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