You have questions and we have loads of resources with answers organized for you! Be sure to check out the YEAR-END CENTER which also has Resources on:
We've compiled a list below as well, of common questions with resource links in English and French to make things easy.
If you'd like to do your own search, visit our resources at:
The Knowledgebase (EN / FR), Sage City and or Sage University.
Last updated: 12/26/2019, if you have any KB suggestions for topics missing please leave a comment below :)
View this blog in French
Download/ Install/ Update
Top 4 Tips for getting help from Sage
Sage City Blog
Product Comparison and Features Chart
How to setup Sage 50cloud
Top 3 items to do when setting up a new company file
What's new with Sage 50cloud?
AI and the future of the accounting profession for Sage users
Sage 50 on Mac: Does it work?
Sage City blog 12711
Sage City blog
Two identical icons on the desktop
Where can I get the serial number and activation key for Sage 50
How to Register Sage 50?
How to Activate Sage 50?
How to install/download Sage 50 full product?
What download do I need for the update?
How do I setup multi-user mode
Update Connection Manager on Server
100797 (FULL product download)
102293 (2020.1 update only*)
260-1009042 (Téléchargement complet du produit)
93404 (FULL product download)
94858 (2019.3 update only)
260-1009020 (Téléchargement complet du produit) 260-1009035 (2019.3 mise à jour seulement)
Version 2015.3 (for converting files older than 2014*)
How to download Sage 50 update only?
29014 (2016.4 & 2017.2)
Product & Payroll Updates Troubleshooting
How to install the Sage 50 connection Manager on the Server?
Moving install to a new machine
Student Version ( versions: 2019.0 2018 2017.0 2016.2 2015.0)
Registration / downloads access
Enregistrement / accès aux téléchargements
How do I create a backup?
How to restore from a backup?
The backup option is not available, option is greyed out
How to create an accountant's copy?
How to restore from a revised Accountant's copy
The YEAR-END CENTER
How do I setup credit cards for sales or purchases as payment type?
How to setup a credit line bank account?
Setting up a new company
Working in 2 years at once
What is the year end process? The Year End Center
Ctr de fin d'année
How to advance fiscal or calendar year?
How to post to the previous fiscal year?
My fiscal year (or calendar year) has advanced too far
How to create sales taxes
Non-Profit Sales Tax Setup
How to create a consolidated company?
How to print an ROE and or how to adjust it
How to create an ROE and submit using ROE Web
Terminating an employee
How to set up the payroll module
How do I create a new payroll income or deduction?
How to setup Payroll entitlement
How to setup Payroll remittance
How to use the online CRA or Revenue Quebec payroll calculators
Auto-Tax Calculations not working
First Payroll of new year includes week from previous year
Processing payroll for the new year before closing the old year
How to enter payroll taxes manually
How to create a new employee record?
Automatic Calculations are Incorrect
How to manually process payroll using General Journal?
EI or QPIP Insurable Earnings and/or CPP pensionable earnings are not equal to Gross Earnings
Reversing / Fixing posted pay checks
How to update employee personal tax credits claims amounts?
2019 Basic Claim amounts
How to adjust the vacation YTD amount
How to print RL1s?
Filing T4's and RL1's electronically
How to print T4s on plain paper
How to print T4 Slips & Summary
T4 Error: "…invalid employee"
What is the PIER report?
How to create a new payroll benefit / bonus
10394 / 10593
How do I efile T5018?
How to do a payroll remittance
How to configure CSST / RPAC/ RVER
T4 Summary gross pay doesn't match with employee detail report
Error: "Bad key file" or 0x80040702 "Failed to load dll need to re-install Sage 50
Missing mfc120.dll or mfc140.dll
Cannot open company file
Connection Manager is missing / not installed message
Another User is logged on
Error: "Backup failed"
Error: "The Connection Manager could not start the database engine. …". After installing a new version
Error: "Sage 50 cannot open the database because the database engine reported an error" when trying to open my Sage 50 file
Error: "Sage 50 Accounting 20** [00**-rel\201*.*]
Error: "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing"
Blacked out text
Error: "An error has occurred while moving current year to last year…"
Error: "Data inconsistencies have been detected"
What is Sage Drive?
How to setup Sage Drive
Automatic Backups & Tips for Working with Sage Drive
SageCity blog FR
How to use Sage Drive
Unlock Sage Drive by Forgot Password
User roles in Sage Drive
How do I open a Sage Drive shared company?
How many companies can you share through Sage Drive?
Sage Drive and multi user file sharing
Sharing a Sage Drive Company to User/Accountant
Sage Drive Management Center Explained
Stop sharing my Sage Drive company
Sage Drive journal entries / transaction history different from originating upload computer vs partner shared computer
Error: "We're sorry, something has gone wrong
Options for sharing database files
How to setup Sage Accounting connection in Sage 50 Canada
Integrating Sage 50 2017.1 with Sage Accounting Canada
How to activate Sage Accounting with a Sage 50cloud Activation Code
Sage One et Sage 50C
Setup and Download the Sage Accounting app!
How to link Sage Accounting to Sage 50
Sage 50 2017.1 crashes when connecting to Sage Accounting
Common questions for Office 365 & Sage 50cloud Integration
How to link Sage 50cloud with Office 365
81270 Sage City Blog
260-1008027 Sage City Blog
What's new with Sage 50cloud & O365?
Sage Dashboard Setup - Get better metrics
How to setup Payments in Outlook new to release 2019.0
Slow performance "Not Responding"
How to manually reverse a payment? NSF pmt etc
How to record and refund customer overpayment
How to replace a vendor's cheque that has been lost
How to adjust a sales invoice?
Remove Vendor Credit Note or Prepayment
How do I setup projects?
Allocating to Projects in Payables, Receivables and Payroll
How to allocate a project to a quote or order
I cannot allocate to a project in a Payroll Cheque Run
Why can't I allocate transactions to projects?
How to enter a budget per project with accounts?
Multi-currency: Foreign currency bank account
How to exit history mode?
How to setup the bank reconciliation for the first time or after the bank reconciliation has been reset?
Simplifying the Bank Reconciliation Process
Modifying closed bank reconciliations
Discrepancy and/or an unresolved amount
"No account has been selected" when trying to post my bank reconciliation
Reset the bank reconciliation
Bank reconciliation is missing
Print the bank reconciliation
Reconcile an account using Sage 50
Save a partially completed bank reconciliation in Sage 50
Bank reconciliation has a discrepancy amount of a few pennies.
How can I create an account in the chart of accounts?
Converting from old Sage 50 data to latest version
Error: "Your accounts are not in logical order. The reason is: ... "
Setting up your company Sage 50 data file
Deleting account, changing numbering or making accts inactive
Customizing / Personalizing Forms
Finding and unlinking linked accounts
Error: "Some essential linked accounts for this module are undefined." when I open the paycheque window.
How do I export and import Company records?
How to create an inventory item or service
How to enter an Inventory Adjustment
How to void or reverse an inventory adjustment?
The Cost of Goods Sold Expense account is not showing the correct balance. Explanation of inventory variance.
Importing sales invoices and other transactions in .IMP format
How to import/export list of accounts, clients, vendors, employees, stock or projects?
How to import/ export using a CSV file?
How to connect to the MySQL Database using Microsoft Excel
How to import time slip?
How to install the connection manager on the server?
How to configure Sage 50 in a server environment?
Configuring a firewall
A network error has occurred
How to send invoices by email?
"Email MAPI error” in Sage 50
Linking Gmail to Sage 50
Email options is missing in Setup on 2016.3
Sage 50cloud & MS Office 365 Integration
What reports does Sage 50 have to offer?
How to install Intelligence Reporting (IR)?
How to activate Sage 50 Intelligence Reporting
Download Sage IR v2020
Sage Intelligence (O365) online version
North America Products
Sage 50 Accounting—Canadian Edition
Sage 50 CA:
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If you are running 2019.1 already, no need for changing anything. The tax changes are hard coded in the software. Just update the T1's by doing this: https://support.na.sage.com/selfservice/viewdocument.do?noCount=true&externalId=12266
Does anyone know how to change the CPP rate to 5.1%? I cant even see what the rate is currently set at. PLEASE HELP
Tout a fait DanC voici le lien Francophone: sagecity.na.sage.com/.../sage-50-ca-questions-courantes-en-amp-fr-liens-d-39-articles
Les questions pourraient être aussi en français dans la première colonne du tableau. Surtout pour celles qui ont un lien en français! Ah les autres aussi, on aimerait savoir ce que l'on manque de ce qui est juste en anglais!