Welcome to the Sage 50 Canada Support Group on Community Hub! Available 24/7, the Forums are a great place to ask and answer product questions, as well as share tips and tricks with Sage peers, partners, and pros.
I'm using my original version of Sage (2017)
Is there a newer version available to buy and download that is not cloud base? I need to upgrade but want a downloadable version i.e. maybe a 2019? Is this still available?
I am having trouble downloading the latest update and I am trying to run payroll. The message for updating is the same as always, but it never seems to get passed that and is stuck in download mode. I've got images embedded below.
Nothing happens…
Hello,
Anyone else running into the issue of doing the first payroll for 2024 that the CPP, CPP2 and EI are not correctly calculating? In my case the employees have reached the CPP and EI maxes in 2023 but the first pay I want to run early (due to vacations…
I have remote access to Sage 2023, but the owner update their version to 2024. I can no longer access the 2023 version and have no prompt to install the update. How do I access the program, or do I have to manually install Sage 2024 and reconnect the…
At my office we have 2 computers that are running Sage 50, My co-worker's is the main source, she updated a new version of Sage 50, so in turn Sage 50 want to update mine as well, after signing in I receive the error below. I am not running windows XP…
Hello all,
I have updated a company's Sage software to a new version. When I try to restore the company by selecting a back up file, the file will not enter the set up wizard.
What I mean is,
1) I enter the restoration set up wizard, 2) select the…
Hello Everyone,
I upgraded Sage 50 CA Premium 2018 from Sage 50 premium 2016 in 2018. The software was working fine till now. My computer broke in Feb and I bought a new one. I installed the version 2018 and restore it from the backup. It was working…
I currently run Sage2013. I know I need to upgrade.
I want to upgrade to IOS(Mac) platform. What steps do I need to do to upgrade and transfer files to new platform?
I have a client who is receiving the error "Cannot open company X. The data has been updated to a new format...
The new version of Sage 50 Canada (2023.1) has not been installed on the local computer.
How do we install the new version to work with…
Hi,
Anyone else experiencing that that they have to connect everytime to Gmail to email a paystub on a Payroll run? It was annoying for a staff of 15 to hit click 15 times for the paystub to be emailed. I can only image what a larger organization would…
Purchased Sage 50 - 2021 and, over time, it auto-updated from 2021.0 to a higher version of 2021
Had to reinstall the software and now I can't open the company file because it is saved in a higher version of 2021; whereas the install reverted to 2021…
Your summer update for Sage 50 CA is here! As of June 20th, 2022, look for a notification when shutting down your software about the available update. We recommend that you agree to install the update at that time. For instructions on how to download…
Your Sage 50 CA year end update is coming soon! This News and Alert announcement shared that the 2022.1 Product Update will start releasing to customers on or after December 28th. To help keep you up-to-date and compliant, this product update will include…
It's fall and time for updates! A product update (2022.0) will be available for accountants and bookkeepers using Sage 50cloud Accounting Accountant Edition product starting TODAY, September 29, 2021 . Regular users of Sage 50 Canadian Edition software…
PC users are getting more options! Below are some details on recent and upcoming releases from Microsoft and what users of Sage 50 CA versions 2021 and upcoming 2022 (more details still to come) can expect.
Windows 11: What can Sage 50 CA users expect…
Coming soon! A product update will be available for Sage 50 CA 2020 starting with the Accountant Edition on June 29, 2020. It'll be released to all other users June 30, 2020.
Payroll Updates
This release 2020.2 will include payroll tax updates for…
I have a registered and activated version of Sage 50 Pro which is 2017.0. I neglected to get the updates when they were available. Does anyone know where or how I go about getting the updates? I understand there may have been at least 2 perhaps 3. Thanks…
Dear Sage 50 Customer,
The CRA announced late changes to the employee personal basic claim amounts, increasing the amount from $12298 to $13229. These changes were not able to be applied to the January 2020 tax updates for Sage 50 2019 and 2020. They…
Dear Sage 50 Customer,
This is a follow-up to our post on December 31, 2019 regarding the 2020.1 update. A hotfix is now available for users who have installed the 2020.1 update and experienced issues.
Please see KB 102602 (see 260-1009050 for FR…
We gave our financial administrator a new computer a few months ago. When I set up the PC, I installed all the software using my (domain) administrator profile. I then set up the account for the regular user - the financial coordinator. She is able to…
Hello,
I updated three company files from 2017 to 2020.
Two files are updated.
However, one fie is not updated with error message.
It says,
"The program detected an error in your data when looking for information related record. You may want…
Get ready for our latest Sage 50 CA update with changes coming to two key areas:
Payroll Taxes
Sales Taxes
NEWS
Look for the Sage 50 CA program to prompt you once the update is available. Sage Accountants Network members (SANs) can expect…
We have around 8 machines, all connecting to a company on a network server. After installing the 2019.2 update we keep getting: 'The latest version of the Connection Manager is not installed on this computer". 2019.1 was working fine. The file version…
What’s new in Sage 50 2019.2
Goods Received Notes
Delivery Orders
For more detailed information about this release, see the What’s New available with the download.
Download and install this update
Important: If you use third-party products…
