How do you book a replacement good sent for a product sold under warranty that broke?

We sell some goods with warranties. If they break and we need to send a new one, we usually just prepare a new invoice and "sell" the new replacement item for a penny and later write-off the penny invoice. Is there some other way of doing this that's better / is there a specific function in Sage for this?

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    Hi 

    Thanks for reaching out.  Did you ever find an answer to your question?

    We have this blog with Quick Tips for adjusting and transferring inventory in Sage 50 Canada, handy for dealing with damaged goods involved in warranty replacement. 

    In particular, see:

    Handy tip #2: Has someone broken something? Need to adjust your inventory upwards or downwards? Visit the Adjust Inventory icon.

    In this example, someone dropped a helmet, notice that the quantity column is reflecting this as a minus 1.

    Note*: In FIFO you can't adjust unit costs but in Weighted Average you can.

    The damaged inventory GL entry would look like below:



    Hope this helps!

    Warm Regards, 
    Erzsi