Can the March-April scheduled RDA maintenance NOT be during Saturday business hours?

SOLVED

The past few weekends our business has been incredibly hampered by the RDA Maintenance that happens during business hours. Believe it or not, some retail companies are using Sage RDA, and this is crippling and having to re-key in manual notes for sales is inefficient and is causing errors.

Is it possible to move the weekend maintenance to outside of business hours? 

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  • +1
    verified answer

    Hi Natasha thank you for reaching out to us with your feedback and suggestion. Many of our servers for services such as the Sage account or RDA are shared globally. When looking for hours to schedule maintenance we run reporting to determine the least disruptive time of day to schedule the maintenance required based on usage.

    With the upcoming two windows of scheduled maintenance next month, if you Pause sharing of your company, one user would be able to continue working in Sage 50 entering transactions. At the end of the maintenance window when you Resume sharing all information would be sync'd back to all users. In order for this to work you would need to Pause sharing, enter transactions, and Resume sharing all on the same computer.

  • 0 in reply to KathleenF

    We will give that a try, thank you.

    Follow-up question, is it the owner of the data who has to pause and resume the sharing? Or can anyone do it?

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