Option 1: I was able to login with sysadmin with 2022 or older but not 2023.0

1. Enter sysadmin as the User Name:
2. Enter only the 7 characters of your known Password in the 2023.0 version.
   • To avoid password confusion, you can also change your password to less than 7 characters in the 2022 version by following How to change or delete a user's password?
   • Enter your new password for sysadmin when converting to 2023

Option 2: The error still occurs after entering my known sysadmin password

1. If your system administrator does not know the password, contact Customer Support at 1-888-522-2722 for a password reset.
   • If the password reset does not work, restore from a recent backup on to a local drive by following How to restore from a backup.

Option 3: I can login with sysadmin but not with another username

1. Login to the company using sysadmin as the username.
2. Select Setup, then Set Up Users.
3. Type the sysadmin password.
4. Select OK.
5. Select the User, then Modify.
6. Enter the Password, then Re-enter Password.
7. Select OK.
8. Select Close.