x Want to participate? Join the group to interact

  • Make contacting Sage Support easier with just a few clicks -- Facilitez le contact avec le soutien de Sage en quelques clics

    Lisez ce qui suit en français

    Have you reviewed our Top 6 tips to be sure you are contacting “the real Sage” for software assistance? Something else to know is that Sage 50 software users have a desktop icon that goes directly to our…

  • Welcome to the new-look Sage City! -- Bienvenue à la nouvelle version de Sage City !

    We’ve made some changes to make it easier for you to navigate, join forums, participate in discussions and find resources. We’ve streamlined product pages and simplified product lists, improved visibility of announcements so you can access product notifications…

  • How to get past Sage 50 detecting negative amounts when processing the T4 or RL-1

    Want to know how to get past the message that your T4 or RL-1 has a negative amount and cannot print or E-file? Head over to our Sage Knowledgebase to find out how!

  • Alert: Difference between Sage 50 CA 2023 Payroll Deductions and PDOC

    A small number of customers are reporting differences between PDOC and Sage 50 2023 payroll calculations when the employees’ annual income is greater than $66,600. This is occurring because new in 2023, part of CPP (and QPP) reduces taxable income. In…

  • Make completing your year-end a breeze / Finalisez votre fin d’année facilement

    Lisez ceci en français

    Sage 50

    During the year-end tax season there are typically longer than normal wait times to connect with our Sage support team. To help you complete your year-end with ease we have created a set of resources to answer your…

  • Sage Q&A Live: Everything you need to know for Year-End

    Join us for free drop-in live sessions taking place Monday to Friday from 9:00 am to 5:00 pm ET (6:00 am to 2:00 pm PT) where Sage Q&A Live experts are answering questions on Sage 50 Canada support queries, latest topics and issues.

    Don’t miss out,…

  • Product Update Sage 50 2023.1 coming soon / Mise à jour du produit Sage 50 2023.1 bientôt disponible

    A product update (2023.1) for Sage 50 Accounting will start rolling out starting December 22, 2022, and will be available to all customers by the end of December.

     Improvements coming in Sage 50's 2023.1 release:

    • Enhanced email integration with G…

  • New Benefit - Sage Member Masterclass: Discover talks and articles from the world's leading experts!

    All Sage customers and partners have automatic access to Sage Membership, which includes Member Masterclass, networking opportunities, and expert human advice. 

    In Season 1 of Member Masterclass, go deeper with our experts, learn how to find and keep great…

  • Action Required: Prepare for installing Sage 50 CA 2023

    Over the next 2-3 weeks you will receive the download for Sage 50 CA 2023. Our call volumes are higher than anticipated due to the release so we want to share with you some tips so you can prepare for this installation.

    Change your password in 2022 before…

  • Secure your data with 2-Factor Authentication / Sécurisez vos données avec l’authentification à deux facteurs

    Lire la version français 

    Sage is dedicated to creating a culture where customers like you are switched on to cybersecurity and take full advantage of the technologies available to help keep software and data secure. According to a recent Microsoft…

  • Important Sage 50cloud product update / Importante mise à jour du produit Sage 50cloud

    A product update (2023.0) for Sage 50cloud Accounting product will start rolling out starting October 4, 2022 and will be available to all customers by the end of October.

     Improvements coming in Sage 50cloud’s 2023.0 release:

    • Greater flexibility…

  • When there's an internet outage… know your options for working offline with Sage 50cloud's Remote Data Access feature

    When an internet outage strikes, you may be impacted if your companies use Remote Data Access (RDA), don't worry! There is a way to work offline.

    Something to note is that a switch to working offline may result in some recent work missing from the…

  • Important Sage 50cloud Accounting product update

    Lire la version français 

    A product update (2022.3) will be available for your Sage 50cloud Accounting product starting June 20, 2022. You can review the WhatsNew_2022.3_en-ca.pdf.

    Getting your product update starting June 20, 2022 

    You will be notified…

  • Important Sage 50cloud Accounting Accountant Edition product update / Importante mise à jour du produit Sage 50cloud Comptabilité - Édition Experts

    Lire la version français 

    A product update (2022.2) will be available for your Sage 50cloud Accounting product starting February 3, 2022. You can review the WhatsNew_2022.2_en-ca.pdf.


    Getting ready for year end? Visit the Sage Year End Centre.

    Getting…

  • Important Sage 50cloud Accounting product update / Importante mise à jour du produit Sage 50cloud Comptabilité

    Lire la version français 

    A product update (2022.2) will be available for your Sage 50cloud Accounting product starting February 3, 2022. You can review the WhatsNew_2022.2_en-ca.pdf.


    Getting ready for year end? Visit the Sage Year End Centre or…

  • Conseils sur la fin d’année civile/exercice de Sage 50 CA

    Les volumes d’appels et de clavardage en Janvier peuvent souvent entraîner des temps d'attente plus longs que la normale. Compte tenu des années passées, les données nous indiquent que vous communiquerez vraisemblablement avec nous en Janvier, afin de…

  • Sage 50 CA: Year-end Tips

    Call and chat volumes in January can often result in longer-than-normal wait times to connect with us. Historical data tells us that you are most likely to contact us in January about four common year-end topics. Avoid the wait and check out the Sage…

  • Important Sage 50cloud Accounting product update / Importante mise à jour du produit Sage 50cloud Comptabilité

    Lire la version français

    A product update (2022.1) will be available for your Sage 50cloud Accounting product starting December 28, 2021.  To help keep you up-to-date and compliant, this product update will include any required federal and provincial…

  • Important Sage 50cloud Accounting Accountant Edition product update / Importante mise à jour du produit Sage 50cloud Comptabilité - Édition Experts

    Lire la version francais

    A product update (2022.1) will be available for your Sage 50cloud Accounting Accountant Edition product starting December 28, 2021.  To help keep you up-to-date and compliant, this product update will include any required federal…

  • Nouveau à Sage 50 et vous ne savez pas par où commencer?

    Nouveau à Sage 50 et vous ne savez pas par où commencer? Alors, nous avons le forfait d'apprentissage parfait pour vous aider à être opérationnel en un rien de temps.

    Notre formation "Apprenez la base" vous apprendra…

  • Data Security and reducing potential threats

    At Sage we take our customers’ privacy and data security very seriously. As more and more business is conducted online, data security becomes an ever more important part of running a business. We need to work together to reduce the risk of potential threats…

  • Need training on AutoEntry?

    We are excited to announce the new AutoEntry - Sage University page.

    This new look makes it easier to find learning with new navigation and page layout.  Additionally, we have tailored learning based on every stage of your AutoEntry journey. 

    And it's Free…

  • Need training on Sage 50?

    Did you know that Sage has a learning platform called: Sage University (www.sageu.com), that offers training on Sage products? For Sage 50 you can find a variety of free getting started training as well as more advanced training at a cost.

    The training…

  • Sage 50—Canadian Edition - Top reasons customers called 02/17/2021 - 03/17/2021

    Below are the top 15 reasons customers called 02/17/2021 - 03/17/2021:

    • How to share a company data file using Remote Data Access (RDA)
    • Sage 50 2021—Canadian Edition: Full Product
    • How to set up users with Remote Data Access (RDA)
    • Error: "Cannot…

  • Important information about your Sage 50 Accounting

    Sage 50—Canadian Edition

    Sage is enhancing identity management with your Sage 50cloud solution to enable modernized management benefits in the future.

    If you are not using the latest version of Sage 50, you may not be able to access your company…