Upon trying to apply a partial Credit Note to a purchase invoice (of lower value) it seems I am not able to keep the remainder of the Credit Note but it has debited the whole remainder into my bank account. I used the Payments window and selected the Credit Note as well as the Purchase invoice I want to pay fully with a portion of the CN. It calculated the correct remainder but in the Transaction Detail Journal it credits the remaining credit note into AP and debits my bank account.

Is there no way to keep a portion of the credit note active after using partial credit?

Have I processed the transaction incorrectly?

I chatted with Sage Chat service and the SAGE representative told me to go ahead and process the transaction that it would leave the remainder of the CN... but that's not what happened!

I tried adjusting the whole transaction to revert back but i get a sage popup window that says " the transaction CN-#### has been adjusted. Please void this transaction manually"

I'm afraid to void the CN because I'm worried it will remove the whole CN from the system/// I guess i could re-add it and start over.... ? ADVICE?

Help! Phone lines are not accepting any calls ATM