Sage action plan for COVID-19

A message from our Managing Director: 

Dear Sage Partners and Customers,

We are closely monitoring the spread of the coronavirus (COVID-19) with the safety of our partners, colleagues, customers, and their families as our top priority. We also deeply appreciate that our products and services are core enablers for your business, and we are committed to serving you throughout this challenging time. Our thoughts go out to you and your families as we are all not just making tough decisions about business but taking steps to protect those we care for most.

While this health crisis is challenging every company's day-to-day operations, I am comforted by the strength of our teams and the strong business relationships we have already forged. As we all pull together to face what’s ahead of us, I wanted to give you a quick update on the steps we are taking to ensure service to you, despite the uncertainties around us.

Sage is following all local public health guidelines to help prevent further outbreaks. We have established global, regional, and local taskforces that meet daily along with business continuity plans that are being tested and refined as a further cautionary measure. The taskforces bring together representatives from our leadership teams, supported by experts from risk, security, travel, people, property, IT, and communications.

While most of the Sage team has long had the capacity to work remotely, we're now taking proactive steps to equip the rest of our workforce to operate from home. For frontline customer service colleagues, we are focused on ensuring there is no service interruption to partners and our valued customers as we help protect our colleagues' health and well-being.

We are also evaluating all public Sage events according to local and regional health guidelines and the unfolding situation. Please note that due to public health concerns, we are postponing the Sage U.S. Summit until a date to be determined in the Fall. We will share more details about this postponement with you soon, and we will share as far ahead as we can any further postponements, alternative events, or cancellations.

Although this is a fast-moving and highly dynamic situation, we are committed to addressing concerns that you have and working with you closely to continue service with minimal interruption.

We are here to support you and your teams, and together we will overcome the uncertainties ahead. Please take good care.


Nancy Harris
Managing Director, North America

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