Phishing scams involve an attempt to steal your account log-in credentials or to install malware on your computer or device. These scams are referred to as "spoofing" or "phishing" emails and we take them very seriously at Sage. Phishing emails are designed to appear like they are legitimate and to cause you to click on a malicious link in the email or open an attachment that will deploy malware on your device.
If you receive en email from someone you know but that you are not expecting or if you receive an email from an unknown source, then before you open or download that attachment and before you click on any link, please consider the tips below.
How to identify a counterfeit email
The following tips can help you identify if an email you've received is counterfeit:
- You're not expecting the email (you can call the originator of the email to confirm authenticity)
- The email prompts you to enter sensitive information such as passwords or credit card details
- There are grammatical errors and spelling mistakes in the email
- The name or email address appear incorrectly (for example, "saged.com" instead of "sage.com")
Please Note: Sage generally does not send attachments to customers unless specifically requested.
How to report a counterfeit email
If you receive an email that appears to be from Sage, but you suspect is counterfeit, without opening any attachments or replying to the email, please do one of the following:
- Create a new email and attach the email that you suspect is counterfeit and send to [email protected]
- Note: Sending the counterfeit email as an attachment is the best way to preserve information, which makes it easier for us to trace its origins.
- Forward the email you suspect is a counterfeit to [email protected]
If you're unsure whether the email you've received is legitimate, please contact us at (866) 996-7243 (SAGE).
Note: We are unable to respond to the emails we receive at [email protected].
Where to learn more
For more information about dealing with spam and phishing emails, please refer to the U.S. Government website at https://www.usa.gov/online-safety.