Not grasping why your system is returning an unexpected result can be a source of great frustration. If you suspect there could potentially be an issue with Sage Intelligence, try this quick troubleshooting technique. While Sage Intelligence is loaded on your screen, press F12 on your keyboard—this will open a console at the bottom or to the right of your screen.
If there is an error on the webpage, you will see it highlighted in red under the Console tab.   Take a screenshot of this error and send it through to your local support team to help them assist you as quickly as possible.