ATO error CMN.ATO.GEN.XML03

I am receiving the following error when trying to lodge individual tax returns for 2020.

There are no errors in the body of the tax return and this error only appears upon trying to lodge the tax return.

Can anyone please help resolve this error?

Thanks

Justine

Parents
  • I spent what seemed like several hours going over every item in the tax return. The problem in my case was due to Prefill information loaded into Item 24Y, as it was ATO interest I took it out of Y and put it in at X and the error disappeared. Incredibly frustrating but fixed.

  • Hi Karen, 

    Prefill information is supplied by the ATO and we are always fine tuning to ensure the integrity of the data. It may be that the prefill data supplied was pointing to the incorrect label or the import process directed to this label. To ensure the latest changes have been applied can you please confirm you are on the latest version of Sage Handitax V1.08 

    If on the latest version it would be greatly appreciated if you could contact our support desk on 08 9245 0666 or email [email protected]

    Our consultants can then review the information and ensure the import process is behaving as designed and if any changes are required we are able to implement via our programming team.

Reply
  • Hi Karen, 

    Prefill information is supplied by the ATO and we are always fine tuning to ensure the integrity of the data. It may be that the prefill data supplied was pointing to the incorrect label or the import process directed to this label. To ensure the latest changes have been applied can you please confirm you are on the latest version of Sage Handitax V1.08 

    If on the latest version it would be greatly appreciated if you could contact our support desk on 08 9245 0666 or email [email protected]

    Our consultants can then review the information and ensure the import process is behaving as designed and if any changes are required we are able to implement via our programming team.

Children
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